Support

We're here to help

Questions about Dryline VMS, the mobile app, or Rain Pay? Email is the fastest way to reach the team that builds it.

Contact us

Include your organization name and, for app issues, your phone model and the app version shown at the bottom of the Account screen.

Signing in to the mobile app

  • Dryline VMS accounts are created by your organization's administrator. If you do not have one, or your access was removed, ask an administrator at your organization. There is no public sign-up.
  • Sign in with your work email and password. If your email belongs to more than one organization, the app asks which one to open.
  • Forgot your password? Tap Forgot password? on the sign-in screen and we will email a reset link to the address on file. The link expires after one hour.
  • Seeing "This organization doesn't use Dryline VMS"? Your organization has not enabled Dryline VMS for your account yet. An administrator can turn it on from the web app at app.drylinevms.com.
  • Want to look around first? Tap Try the demo on the sign-in screen. The demo organization is shared, resets every night, and is not connected to real machines.

Barcode scanners

  • The app scans barcodes with your phone's camera. No accessory is required.
  • Socket Mobile scanners (for example the S720 and D720) are supported for hands-free restocking. On Android, install the Socket Mobile Companion app from Google Play and pair the scanner there first; on iOS, pair the scanner in Bluetooth settings.
  • If a paired scanner does not connect, make sure Bluetooth is on, the scanner is charged, and the app has Bluetooth permission in your phone settings.

Delete your account

Dryline VMS accounts belong to the organization that created them, so deletion is a request that your organization's administrators complete. You can start it two ways:

  1. In the mobile app, open Account and tap Request account deletion. The request goes to Dryline VMS support and to your organization's administrators.
  2. Or email support@drylinevms.com from the address on your account with the subject "Delete my Dryline VMS account".

What happens next:

  • Your organization's administrator removes your account, which ends your access on every device.
  • We delete the personal information tied to the account (name, email address, sign-in history, and diagnostics linked to your device) within 30 days, except records we must keep by law.
  • Business records your organization owns, such as which account restocked a machine or published a planogram, stay with the organization as part of its operating history. They are no longer linked to you once the account is removed.
  • You receive an email confirmation when the deletion is complete.

Details are in our Privacy Policy. Deleting your account does not cancel your organization's Dryline VMS subscription; administrators handle that through their order form or by contacting sales.

Rain Pay and card sales

Questions about a card charge at a machine, settlements, or chargebacks go to the operator of that machine, whose name appears on the card statement. Operators can reach Rain Pay support at support@drylinevms.com.

See also our Privacy Policy and Terms of Service.